Policy details for Indonesian accounts
We keep only the records needed to run your account, match payments, answer a support ticket, and meet legal record duties. That can include your name, contact details, device type, IP address, session logs, and the transaction reference attached to DANA, OVO, GoPay, or QRIS. We
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do not need your wallet PIN or bank password to process a request, and we ask you not to send it. When a deposit or withdrawal note is created, we keep the reference number and status so support can trace it without opening the full wallet
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record. Access depends on local law and is available only where local law permits. If you want a correction, we compare the request with the data on file before we make a change, so the account stays tied to the right person.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.